I will let you know right now that on behalf of the blog poster and all instinct owners on Bell that we would LOVE you to run the story. Anything that helps us get the update we're after, and informing others about the phones current problems!
Only Me.... That would be great! We are waiting for a response from the Pres of Bell and Chief Brand Officer's Assistant today. It would still be great to get the story out to show that Bell is not really interested in keeping it's customers happy. If they were, these issues would have been corrected 5 or 6 months ago.
I don't believe the phone was defective from Samsung, yes it had some issues, but if you look at Sprint's version of the phone it is great.
The defect here is Bell, the updates are available, and ready to go, but Bell is ignoring it as everyone is stuck to a 3 year contract where Sprint customers are not on contracts so they take care of the customers.
I don't know the whole story, I would have to really dig into it and track some sources down, which there is no time for.
But what I do know is that the same morning it was put on the shelves they issued an update. The Bell world store employee's (Bell employee's) were complaining that the ones on the shelves weren't updated, but apparently Bell pushed it out on activation to those ones, while the others were being updated before putting them on the shelves (something like this).
I would have to review this part, but i'm pretty sure this is what happened on release day.
So Bell knew of problems the day it hit the shelves.
After the update, and on the day of sale, most everything being complained about now, was complained about on the first release day + the day after.
Bell employee's were warning people not to run out and get it.
So like I said. Bell is VERY much aware of this.
The list of errors being generated in that forum is a show, they know the problem. They've known since the day it went on sale. They've had complaints since the very first day.
The only thing I can think of is that they are trying to put on a show. Something like they are working for you. But the Bell Mobile arm is already aware of all this. So to me it seems all like a fluff thing they are doing to show something, like they care or something. But truth be told, they already do know.
What I don't know yet is if its bell's firmware/software causing it?
Does Bell have their own firmware/software on this i take it, right?
Does Sprint (or some America carrier) have the same problems? Not that I'm aware of. It seems more to do with Bells version of the firmware/software.
From my understanding these issues don't exist on the American side, or they have been fixed.
But Bells version that people have been asking/begging for months to fix hasn't happened. So it must be something to do with a Bell only firmware/software. My best guess.
I also read Telus has the update feature locked out, or not on. I'd be interested to know how Telus, who also sold these apparantly (not 1005 sure), overcame the problems (if they did). Or if their firmware/software was different and their customers got these missing updates.
So I have a bit of work to do as you can see.
If you have info, please paste the links.
I can add more, but then the story would be here... hehe
But if you have info or links, feel free to pass them on to me.
Since chances are very high Bell is scoping this blog, I expect them to try and deal with you before the story.
I'm tempted to send this off to both the competition bureau and Ads Standards Canada to look at, as well as a couple of other places.
I see it as you were all purposely misinformed with its features, functions, updates, advertising and so forth. Bell was aware, according to everything I have read.
So with them being aware like 6-7 months ago and people returning them on the day of sale or the day after for not functioning as it should, and definitely not being the "apple Eater" and "smartphone" they advertised.
One must also ask. Since Bell new all this, why is it still sold on their website?
The problem does lie with Bell, Telus and Sasktel. The US carrier Sprint did experience the issues we all are experiencing now, but Sprint released the updates asap, and there are some problems still, but not phone wise, more software via Sprint's Apps itself, but nothing too serious anymore.
For some reason the Canadian carriers just don't want to push it out.
I have gone through the system files on the phone, learning and trying things and one thing about the main system software is it has Sprint all over it, many software links, programs, rules, etc all are named Sprint as vendor, not Bell.
Sasktel, from what I have read, seems to be about the same as Bell, but then again...they must be tied together as internet is Sympatico.
Telus, on the other hand, their software is different than Bell or Sasktel's. Telus actually locks down the phones a lot more than any other carrier I have ever seen.
If you want to see everything about what happens with this phone, you should be going to this site: www.instinct-samsung.com and read through.
They have a specific section for the Canadian Carriers too found here: http://www.instinct-samsung.com/index.php?board=56.0
Something you will find in these forums is aa anger over Bell not sending out an LCDUI (Liquid Crystal Display User Interface) update. Search it on the forums and you will see why.
One thing I will say is that I do truly love my Instinct and do not want a different phone. The only thing holding back is Bell, then this phone can really be an iPhone killer.
10 comments:
I'm interested in running your story on a site.
It has my interest how Bell cheated you on this "smart phone" that's full of bugs and has no update for only Bell customers.
If interested, please let me know.
I will let you know right now that on behalf of the blog poster and all instinct owners on Bell that we would LOVE you to run the story. Anything that helps us get the update we're after, and informing others about the phones current problems!
In other words, PLEASE!
It won't be "mainstream meda but a news blog on p2pnet.net and it will be forwarded to others.
Only Me.... That would be great! We are waiting for a response from the Pres of Bell and Chief Brand Officer's Assistant today. It would still be great to get the story out to show that Bell is not really interested in keeping it's customers happy. If they were, these issues would have been corrected 5 or 6 months ago.
This phone has been defective since before it hit the shelves.
The excuses you people are getting are exactly that, excuses.
6-7 months later Bell is just now asking what the problems are in their forum? Compiling a list? Asking for feedback?
LOL, Gimme a break.
Don't be silly or snowballed.
All I can be say is don't be fooled. They have been aware (WELL aware) of all these failings since before it went on sale.
I don't believe the phone was defective from Samsung, yes it had some issues, but if you look at Sprint's version of the phone it is great.
The defect here is Bell, the updates are available, and ready to go, but Bell is ignoring it as everyone is stuck to a 3 year contract where Sprint customers are not on contracts so they take care of the customers.
Only Me.....
Did you find out some info about what Bell knew before? Would be great to hear what you know.
I don't know the whole story, I would have to really dig into it and track some sources down, which there is no time for.
But what I do know is that the same morning it was put on the shelves they issued an update. The Bell world store employee's (Bell employee's) were complaining that the ones on the shelves weren't updated, but apparently Bell pushed it out on activation to those ones, while the others were being updated before putting them on the shelves (something like this).
I would have to review this part, but i'm pretty sure this is what happened on release day.
So Bell knew of problems the day it hit the shelves.
After the update, and on the day of sale, most everything being complained about now, was complained about on the first release day + the day after.
Bell employee's were warning people not to run out and get it.
So like I said. Bell is VERY much aware of this.
The list of errors being generated in that forum is a show, they know the problem. They've known since the day it went on sale. They've had complaints since the very first day.
The only thing I can think of is that they are trying to put on a show. Something like they are working for you. But the Bell Mobile arm is already aware of all this. So to me it seems all like a fluff thing they are doing to show something, like they care or something. But truth be told, they already do know.
What I don't know yet is if its bell's firmware/software causing it?
Does Bell have their own firmware/software on this i take it, right?
Does Sprint (or some America carrier) have the same problems? Not that I'm aware of. It seems more to do with Bells version of the firmware/software.
From my understanding these issues don't exist on the American side, or they have been fixed.
But Bells version that people have been asking/begging for months to fix hasn't happened. So it must be something to do with a Bell only firmware/software. My best guess.
I also read Telus has the update feature locked out, or not on. I'd be interested to know how Telus, who also sold these apparantly (not 1005 sure), overcame the problems (if they did). Or if their firmware/software was different and their customers got these missing updates.
So I have a bit of work to do as you can see.
If you have info, please paste the links.
I can add more, but then the story would be here... hehe
But if you have info or links, feel free to pass them on to me.
Since chances are very high Bell is scoping this blog, I expect them to try and deal with you before the story.
I'm tempted to send this off to both the competition bureau and Ads Standards Canada to look at, as well as a couple of other places.
I see it as you were all purposely misinformed with its features, functions, updates, advertising and so forth. Bell was aware, according to everything I have read.
So with them being aware like 6-7 months ago and people returning them on the day of sale or the day after for not functioning as it should, and definitely not being the "apple Eater" and "smartphone" they advertised.
One must also ask. Since Bell new all this, why is it still sold on their website?
The problem does lie with Bell, Telus and Sasktel. The US carrier Sprint did experience the issues we all are experiencing now, but Sprint released the updates asap, and there are some problems still, but not phone wise, more software via Sprint's Apps itself, but nothing too serious anymore.
For some reason the Canadian carriers just don't want to push it out.
I have gone through the system files on the phone, learning and trying things and one thing about the main system software is it has Sprint all over it, many software links, programs, rules, etc all are named Sprint as vendor, not Bell.
Sasktel, from what I have read, seems to be about the same as Bell, but then again...they must be tied together as internet is Sympatico.
Telus, on the other hand, their software is different than Bell or Sasktel's. Telus actually locks down the phones a lot more than any other carrier I have ever seen.
If you want to see everything about what happens with this phone, you should be going to this site: www.instinct-samsung.com and read through.
They have a specific section for the Canadian Carriers too found here: http://www.instinct-samsung.com/index.php?board=56.0
Something you will find in these forums is aa anger over Bell not sending out an LCDUI (Liquid Crystal Display User Interface) update. Search it on the forums and you will see why.
One thing I will say is that I do truly love my Instinct and do not want a different phone. The only thing holding back is Bell, then this phone can really be an iPhone killer.
Sorry, "Only Me " you can contact at livesuperman@gmail.com
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